Patient Information

Emergency Information

Please ring (02) 9746 6749 or (02) 9764 2409 for dental emergencies.

We will do our best to see you ASAP.


A severe toothache can be debilitating.

We understand this and will endeavour to see you on the same day if you have a toothache.

If you think you have a toothache coming on, make an appointment with us before the toothache becomes severe.

For immediate symptomatic relief, take an over-the-counter painkiller such as Panadol (Paracetamol) or Nurofen (Ibuprofen). A cold press (e.g. a pack of frozen peas wrapped in a towel) can be used on the face to help alleviate the pain.

Toothache accompanied by facial swelling is a medical emergency and needs to be attended to immediately. Go to the Emergency Department of your local hospital if it is after hours, and you are unable to get in contact with us.

A tooth has been knocked out

Remain calm.

Hold the tooth by the white part:

  • Work out if it is a permanent or milk (deciduous) tooth
  • A permanent tooth usually will have a large root on the end.
  • A milk tooth should not be replaced

If the tooth is a permanent tooth, check to see if it is visibly dirty. If it is, wash it in milk or the patient’s saliva for 10 seconds.

Replace the tooth in the socket. Get the patient to bite down firmly to hold the tooth in place.

If you cannot get the tooth back in place, store the tooth in milk (do not use water) and bring it to the dentist immediately.

Contact us immediately (or the Emergency Department of your local hospital if it is after hours).

I've just had a tooth extracted and the socket will not stop bleeding

Put pressure on the area by rolling up a handkerchief or piece of gauze and bite down firmly on the socket. Put pressure on the area for 30 minutes, changing the padding if you need to.

A little oozing after the extraction is normal, and this should gradually slow.

If bleeding cannot be slowed or stopped, contact us during business hours. Alternatively, you can go to your GP or the Emergency Department of your local hospital.

I had my tooth taken out more than a day ago and it's still hurting

Dry socket is the most likely cause of post-extraction pain that lingers for longer than a day. It’s easily treated by your dentist. Get in touch with them.